Shipping policy

Shipping Policy

Norvens ships internationally. Shipping charges are calculated at checkout based on the item, its size, and your destination — you will see the exact cost before you pay.

How long orders take

Total delivery time is production time plus transit time. These are separate, and the second depends on where you are.

Made-to-order art (prints and canvases)

Each piece is produced individually after you order. Production usually takes 2–7 business days before your order is handed to the carrier. Transit time is additional and varies by destination. Larger sizes are heavier, bulkier, and cost significantly more to ship — the exact amount is shown at checkout before payment.

Home & Lighting

These items are dispatched by our fulfilment partners overseas. Transit times are typically longer than for made-to-order art and vary considerably by destination. Please allow additional time for these orders.

Shipping costs

Shipping is charged at checkout and varies by item size and destination. It is not included in the product price. For large canvases in particular, shipping is a meaningful part of the total — we show it in full before you commit, and we do not add handling fees on top.

Tracking

You will receive a confirmation email when you order and a second email with tracking once your parcel is dispatched. If you have not received tracking within a reasonable period after the production window above, please get in touch.

Split shipments

If your order contains both made-to-order art and Home & Lighting items, they are produced and dispatched separately and will usually arrive at different times, in separate parcels, with separate tracking. You are not charged extra for this.

Customs, duties and import taxes

International orders may attract customs duties, import taxes, or handling fees levied by the destination country. These are not included in your order total and are the responsibility of the recipient. We have no control over these charges and cannot predict them. Refusing a parcel to avoid customs charges does not qualify for a refund of shipping costs.

Addresses

Please check your shipping address carefully at checkout. We can usually correct an address before production begins, but once a parcel is dispatched we cannot redirect it. Parcels returned to us because of an incorrect address can be reshipped at the customer's cost.

Delays outside our control

Carrier backlogs, customs inspections, severe weather, and peak seasonal volume can all extend delivery times. The windows above are estimates offered in good faith, not guarantees.